![]() ![]() ![]() To make sure the GPO has been applied run gpresult /r and check if the new Remote Assistance has been applied.On a client that is joined and connected to your network run an elevated command prompt and type gpupdate /force.Choose Allow the connection and click Finish.Choose the two rules as in the screenshot and click next.Choose Predefined and from the dropdown list choose Remote Assistance.Expand the Computer Configuration/Policies/Windows Settings/Security Settings/Windows Firewall with Advanced Security/Windows Firewall with Advanced Security/Inbound Rules node, right click in the right panel and click New Rule. Next step is to create a Firewall rule that allows Remote Assistance on the client computer.In this case I would allow all Domain Admins to offer Remote Assistance but you can also create a security group called ‘Helpdesk’ and add the users you need.Set it to Enabled and Allow helpers to remotely control the computer.Expand the Computer Configuration/Policies/Software Settings/Administrative Templates/System/Remote Assistance node and open the Configure Offer remote Assistance rule.Right click the GPO you just created and choose Edit. ![]() Start Group Policy Management from the Server Manager.Check ‘Remote Assistance’ and click Next.From the Server Manager click ‘Add roles and features’.It took me a while to figure out how to get Remote Assistance working but here is how you do that. Unfortunately the way it was done in SBS 2011 is no longer available in Windows Server 2012 R2 Essentials but you can still offer Remote Assistance. It is up to us to come up with a solution! We do have a new dashboard in Windows Server 2012 R2 Essentials but Microsoft did not implement Remote Assistance on a default installation nor is it integrated in the console. From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain. Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials? (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.). If you have worked with SBS 2011 in the past you have probably used Remote Assistance from the Dashboard where you would right click any computer listed and ‘Offer Remote Assistance’. Installing and configuring 'offer remote assistance' as we used to have on SBS 2011 can be done on Windows Server 2012 R2 Essentials but it requires some steps to complete. ![]()
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